Refund policy
Refund & Return Policy
We want you to be happy with your purchase. If you are not completely satisfied, we’re here to help.
Returns
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You have 7 days from the date of delivery to request a return for a full refund.
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To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
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Customers are responsible for return shipping costs. We do not provide return shipping labels or packaging materials.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5–10 business days.
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Original shipping fees (if any) are non-refundable.
Non-Returnable Items
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Used or damaged items
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Items returned after the 7-day return window
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Clearance or final sale items (if applicable)
How to Start a Return
To request a return, please contact us at support@pawsparity.com within 7 days of delivery. Include your order number and reason for return.
Returns sent without prior approval may not be accepted.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 24 hours of delivery with photos of the issue so we can assist you.
